Aprenda Mesmo Fulfillment Policy


At Aprenda Mesmo, we strive to provide clear, transparent, and reliable service from purchase to delivery. This fulfillment policy outlines what we sell, how orders are processed, and other important information related to customer service, refunds, and legal compliance.

1. Description of What We Offer

  • Aprenda Mesmo specializes in offering online courses designed to help individuals pass the U.S. citizenship test and improve their English language skills. Each course includes:
    • Detailed text descriptions of the lessons, objectives, and skills covered.
    • Video content, instructional materials, and guided exercises.
    • Lifetime access to the course materials.
    • Sample videos and screenshots are provided on the course page to give a clearer idea of what you’re purchasing.
  • Setting clear expectations about course content helps to prevent misunderstandings and disputes.


2. Purchase Currency

  • All prices on Aprenda Mesmo are displayed in US Dollars (USD). The currency is clearly shown alongside the price for each product to avoid any confusion.


3. Customer Service Contact Information

  • We are dedicated to providing easy and accessible customer support. Customers can reach us via:
    • Email: [email protected]
    • Phone: +1 404 738-0520
    • WhatsApp Chat: Available during business hours (Monday to Friday, 9 am - 6 pm BRT).
  • For any assistance with purchases, course access, or any other issues, we are here to help.


4. Fulfillment Policies

Refund Policy:

  • We offer a 7-day satisfaction guarantee. If you're not satisfied with your purchase, you can request a refund within 7 days of the purchase date. Refunds will be processed within 5-10 business days, depending on the payment method.
  • To request a refund, contact [email protected] with your order details.

Delivery Policy:

  • All digital courses are delivered immediately upon payment confirmation. Once your payment is processed, you will receive an email with login credentials and instructions to access the course.
  • If you do not receive access within 24 hours, please reach out to us at [email protected].

Return Policy:

  • Since our products are digital, returns are not applicable. However, refunds can be issued as per our refund policy.

Cancellation Policy:

  • Subscription-based services can be canceled at any time by contacting us. Upon cancellation, you will retain access to the course until the current billing cycle ends, and no further charges will be made.
  • No refunds are provided for unused portions of a subscription.


5. Legal or Export Restrictions

  • There are no current legal or export restrictions on the purchase of our digital courses. However, if restrictions arise, they will be communicated clearly at the point of purchase.


6. Privacy Policy

  • We prioritize your privacy and comply with global data protection regulations such as GDPR. Your personal data is securely stored and never shared without consent. For more information on how we collect, use, and protect your data, please refer to our Privacy Policy.


7. Business Address

  • Our business office is located at:

3379 Peachtree Rd. NE

Suite 700

#1028

Atlanta, GA 30326

United States


8. Promotion Terms

  • Any promotions, discounts, or trial offers are clearly displayed with full terms and conditions on the respective offer pages. We ensure that you have all the details before participating in any promotion.


9. Website Security and Customer Payment Information

  • Aprenda Mesmo ensures the highest level of security by adhering to PCI-DSS standards. Our website is protected by HTTPS encryption, safeguarding all personal and payment information.
  • We partner with Stripe for secure payment processing, ensuring your payment information is handled safely.
  • We also take preventive measures to protect against card testing and fraudulent activities.


10. Accepted Payment Methods

  • We accept major credit cards, and the following logos are displayed on the payment page for clarity:
    • Visa
    • MasterCard
    • American Express
    • Discover


By adhering to these policies, Aprenda Mesmo ensures transparency, customer satisfaction, and a secure purchasing environment. Should you have any questions or need assistance, don’t hesitate to contact us.